Privacy Policy

Education Services Australia Limited (ESA) recognises the increasing importance placed by our clients on privacy and data protection issues and ensures that our services and operations support the processing of personal information in a secure and compliant manner. This privacy policy explains how ESA collects and uses your personal information and which rights and options you have in this respect. ESA adopts a ‘data protection by design and default’ approach and adheres to the principles of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and is committed to meeting its legal and regulatory obligations under the Privacy Act. We also recognise the need to comply with the obligations of similar laws in the State jurisdictions where we operate. In this privacy policy, ‘you’ or ‘your’ refers to the individual reading this privacy policy or those people whose personal information ESA collects, uses and discloses in accordance with this privacy policy. A copy of the Australian Privacy Principles can be obtained from the website of The Office of the Australian Information Commissioner at Please note that this privacy policy applies specifically to the National School Interoperability Program’s website.

About the National Schools Interoperability Program

The National Schools Interoperability Program (NSIP) is an initiative of State, Territory and Federal Governments in Australia that promotes the adoption of nationally agreed technical standards to improve the interoperability of information systems used by schools and school authorities. NSIP neither collects nor stores data relating to students and schools.

The operation of IT systems that use the standards promoted through NSIP is the responsibility of education organisations and their suppliers, in accordance with their privacy, security and duty of care obligations.

What is personal information?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include:

  • names
  • addresses
  • email addresses
  • phone numbers

ESA and your personal information

Personal information will be collected and used or disclosed by ESA for the purposes of providing, operating and improving its business activities, for pursuing its legitimate interest, to respond to your inquiries, for legal or regulatory compliance activities as required by law or good business practice or for the purposes for which the information is provided.

ESA is an Australian based organisation and stores personal information in Australia.  

How we use and disclose your personal information

We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Disclosure of personal information

Your personal information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Third Parties

ESA uses Google Analytics services to improve the performance of its services and for analytics and marketing purposes.  You can find how Google Analytics collects and uses data when you use our Site and Services, visit, and to opt out of Google Analytics, visit Please note that the usage information collected from this website is stored overseas by Google Analytics. ESA may provide, from time to time, links to third-party websites. As ESA does not control the privacy practises of those websites and apps it cannot guarantee the website links or policy of those third parties. Please ensure you have reviewed the privacy policies of other websites or apps that you use, to learn about their privacy practices.

Your rights

It is important to ESA that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. You may request to access your personal information by contacting us at

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries, request access to your personal information or have any complaints about our Privacy Policy, please contact us at ESA will aim to respond to your request within 30 business days. You can find ESA’s Privacy Policy here